From the Share Sunset APP
You can check your points and redeem them,
manage your invitations,
and track the progress of your referrals.
How to participate?
Send an invitation or register all your family members, friends and acquaintances (with name and mobile number).
It is IMPORTANT that your guests are between 30 and 65 years old and have a credit card.
Let your referrals know that they are going to receive an exclusive call with a SPECIAL INVITATION from the hotel.
Every time one of your guests purchases a vacation package, you will accumulate ONE POINT
Start earning!
Discover the potential of your points.
Enjoy your reward!
Once you achieve your first 5 points, you will be able to access stays ranging from a Dream Week of Vacation to exclusive resorts.
Dream Vacation Week
With 5 points
You can get an 8-day, 7-night Dream Vacation Week for up to 6 people over the age of 21 and choose from 250 destinations around the world.
Hacienda Tres Ríos Stay
With 10 points
5 days and 4 nights all-inclusive to Hacienda Tres Rios. 2 adults and 2 children under 12 years old
If your referrals complete their journey
If they purchase a regular membership
Remove the maintenance fee from your membership.
They can use it to pay for maintenance or as a credit to purchase different services, such as the all-inclusive plan, add nights or enjoy treatments at the Spa, among others.
Solve your doubts here
How the Program Works
Enrolling in the Share program is easy. If you already have a membership with us, you are automatically part of the community. Just download the ShareSunset app and follow the instructions to continue referring.
You can refer friends and family directly from the ShareSunset app. In the referrals section, enter the contact details of your referral, and we will take care of contacting them to extend a special offer.
For each referral who purchases a vacation package with us, you will accumulate 1 POINT.
To start referring, access our ShareSunset app or website, go to the referrals section, and follow the instructions to send your invitation. Make sure you have the contact details of the person you wish to refer.
Generally, yes, but there may be restrictions or special conditions for referrals from certain countries.
Generally, we offer incentives for both the referrer and the new member. These may include exclusive discounts or additional benefits when purchasing a vacation package for the first time. Specific details can be found in the referrals section of our app.
Yes, all partners with an active membership at our hotels are eligible to participate in the referral program and start accumulating points for each referral who purchases a package with us and becomes a partner.
The points accumulated in the referral program are valid for 12 months from the moment they are credited to your account. We recommend redeeming your points before they expire.
There is no limit to the number of referrals you can send. The more you refer, the greater your rewards!
Yes, referrals must meet certain criteria, such as being between 30 and 65 years of age, traveling as a family or couple, and possessing a credit card. Check the terms and conditions in our app for complete details.
Referrals usually reflect in your account immediately upon confirmation of their purchase. You will receive a notification when this occurs.
Share your personal experience and the benefits you have enjoyed being part of our program. A genuine and enthusiastic recommendation is the most powerful tool to motivate your acquaintances to join.
E-Money Redeemable Points Rewards
To redeem your monetary rewards, send an email to rewards@sharesunset.com indicating the referrals that met the criteria.
The e-money obtained can be used to pay for services within our hotel chain, including maintaining your membership, additional reservations, spa services, and more, depending on the parameters of your membership.
No, the e-money is exclusive to the member who redeemed the points and is non-transferable. This ensures that the benefits remain personal and secure.
Yes, you can redeem your points for e-money even during your stay at the hotel. However, we recommend doing so in advance to ensure that the credit is available when you need it.
Participating in special offers does not affect your ability to redeem points. In fact, some offers may even increase the amount of points you can accumulate, enhancing your rewards.
Points begin to accumulate and are valid from the moment you acquire a membership with us. This means that any referral activity or participation in the program conducted after acquiring your membership will contribute to your point balance, opening the door to a wide range of exclusive rewards and benefits.
Yes, the minimum number of points required to make a redemption for e-money is 100 USD, ensuring that you have a significant balance to enjoy your reward.
The credit obtained from redeemed points does not expire. You can use it at any time, as it suits you, without worrying about expiration dates.
If you encounter any error or issue with the redemption of your points, please contact our support team immediately at rewards@sharesunset.com. We will ensure that your concern is addressed
efficiently.
There is no limit to the amount of e-money you can accumulate through point redemption. The more points you accumulate, the greater the credit available for your use.
Program Advantages
Yes, in addition to travel, members can enjoy monetary rewards, accommodation upgrades, and unique opportunities such as invitations to special events and exclusive experiences at the destination.
Yes, the program is designed to offer maximum flexibility, allowing members to customize their trips and tailor them to their individual preferences, even with last-minute options.
Absolutely, referring new members not only expands your travel network but also increases your rewards and points, which can translate into more benefits and travel options for you.
The most loyal partners receive special recognition, including The Annual Winning Partner Contest, which opens doors to even more exclusive advantages and personalized attention.
Issues with Redeeming Points
If you notice that your points for successful referrals have not been credited, we recommend first checking the transactions in the ShareSunset app. If they still do not appear, contact us directly to resolve the issue efficiently.
We understand that plans can change. For modifications to reservations already made with points, please contact our customer service team, who will guide you through the process according to availability and change policies.
If you have not received confirmation of your redemption within the first 5 business days, contact us through our WhatsApp or by email to verify the status of your request and ensure that it is processed correctly.
Yes, some rewards may have specific restrictions, such as dates when they cannot be used or specific services for which they are valid. Always consult the terms and conditions of each reward.
Yes, points typically have a specific validity, generally 12 months from their accumulation. We recommend redeeming them before they expire to make the most of your membership.
Generally, points are personal and non-transferable to ensure the equity of the program. However, we suggest reviewing the specific policies of the Share program for more details.
Cancellation policies may vary. We recommend consulting the specific terms and conditions at the time of redemption. In case of permitted cancellations, contact our customer service for assistance.
Verify that your referral has met all the program criteria for the points to be credited. If everything is in order, contact customer service with details of the referral so they can investigate the matter.
Certificates Doubts
Once you have reached the necessary points, your certificate will be automatically available in the rewards section of our app or website. To claim it, simply select the corresponding option and follow the indicated steps.
Certificates have a limited validity. If a certificate expires without being used, unfortunately, it will be lost. Plan ahead to take full advantage of all the benefits of your reward.
You can verify the validity and details of your certificate directly in our app or website, in the ‘My Rewards’ section. You will also receive a confirmation email with all the relevant details once your certificate is issued.
The ‘Dream Vacation Week’ certificate is an exclusive reward for our members who accumulate 5 points in the Share program. This certificate offers a dream vacation week and is valid for 6 months from the moment of issuance. You can request it directly through your agent or using the Share Sunset app. The delivery time of the certificate is from 1 to 5 business days, after which it will be ready to plan that special getaway.
The ‘Cruise’ certificate is awarded to members who reach a specific milestone in the Share program. With a validity of 2 months from its issuance, it provides the opportunity to embark on an unforgettable journey. To request your certificate, you can do so comfortably through your agent or directly from the Share Sunset app. Once requested, the certificate will be ready to be delivered within a period of 1 to 5 business days, allowing you to plan your maritime adventure with ease.
Certificates may be subject to terms and conditions, such as specific travel dates or exclusions of services. We recommend consulting these restrictions in detail before planning your use.
The transfer policy may vary. In some cases, certificates are nominative and can only be used by the awarded partner. For detailed information about your specific certificate, check the terms and conditions or contact our customer service.
If you experience difficulties when redeeming your certificate, please contact our customer service immediately providing specific details of the problem so that we can assist you as soon as possible.
The stay at Hacienda Tres Ríos obtained by accumulating 10 points is not transferable.
What You Should Know About Share
All official communications and the latest updates from the Share program are published through our Share Sunset app and our website sharecancun.com. In addition, we send notifications and newsletters by email to our partners. We encourage you to follow us on our social networks for tips, success stories, and exclusive offers, ensuring you do not miss any important news.
What is the Annual Winning Partner Contest?
Participating is simple. Just actively follow our referral program throughout the year. Each action you take within the program, such as referring new members who acquire a membership, will accumulate points that count towards your participation in the contest.
The prize for the winning partner is significantly valuable and includes a luxury weekend stay at Hotel Sunset Royal, plus 3,000 USD in cash. This prize is our way of thanking you for your dedication and effort throughout the year.
In the event of a tie, we have clear tiebreaker criteria, which may include the quality of referrals or a final tiebreaker task. All participants will be informed of these criteria at the start of the contest.
The winner is the partner who accumulates the most points from qualified referrals who acquire a membership during the contest period. Specific details, including how points are calculated, are available in the contest rules on our app and website.
The winner is announced at a special ceremony at the end of the year, which is held virtually to allow participation from all our partners. We will also notify the winner and all participants by email and through our digital channels.
The complete rules and conditions of the contest are available in our ShareSunset app and on our website. We encourage you to review them carefully to ensure you meet all the requirements and maximize your chances of winning.
Share Sunset App
The Share Sunset App is available on the App Store for iOS users and on Google Play for Android users. Search for ‘Share Sunset’ and download the app for free to start enjoying its benefits.
Yes, one of the main advantages of the app is the management of points and rewards. You can view your accumulated points, redeem rewards, and track the status of your referrals directly from your mobile device.
Learn the story of the Annual Winning Partner Contest!
Winning Partner Award
- Earn $3,000 USD in cash
- Enjoy Sunset Royal Beach Club Stay
- Get Special Promotions
Sign up for our Share Sunset App and start enjoying a new vacation experience.
PROMOTION OF THE MONTH
Contact Us for Personalized Attention
CTC
Download our new APP!
